Affordable emergency air transportation
Bahamas Medical Air Membership 
One emergency flight could lead to financial ruin, protect yourself with MASA Assist. Access affordable air ambulance protection and peace of mind for you and your family.
Choose your plan
Individual plan options
Caribbean PLUS Membership
When an emergency strikes, you will be flown to the nearest hospital capable of providing appropriate treatment. This membership does not allow you to choose which hospital you end up at. Oftentimes, this means you’ll be flown to another Island, like Puerto Rico.
USA Direct PLUS Membership
USA Direct PLUS offers all 24 membership benefits and gives you the option of being flown to a hospital in South Florida. Essentially, this is the first tier of protection that allows you to choose a location, even though it may not be the nearest option. With the USA Direct PLUS Membership, you have the choice of being flown to any hospital in South Florida.+
Family plan options
Caribbean PLUS Membership
When an emergency strikes, you will be flown to the nearest hospital capable of providing appropriate treatment. This membership does not allow you to choose which hospital you end up at. Oftentimes, this means you’ll be flown to another Island, like Puerto Rico.
USA Direct PLUS Membership
USA Direct PLUS offers all 24 membership benefits and gives you the option of being flown to a hospital in South Florida. Essentially, this is the first tier of protection that allows you to choose a location, even though it may not be the nearest option. With the USA Direct PLUS Membership, you have the choice of being flown to any hospital in South Florida.+
Explore Membership Benefits
MASA Assist will help coordinate and provide coverage to fly a member to the nearest appropriate medical facility capable of providing needed treatment when the member needs specialized emergency treatment not available locally.
MASA Assist will help coordinate and provide coverage for ground ambulance transfers between hospitals and airports during a member’s emergency air transport.
MASA Assist will reimburse eligible expenses up to $500 USD for a member’s trip to a rehabilitation center, skilled nursing center, long-term disability care facility, hospice, or the member’s residence. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)
MASA Assist will provide coverage up to $300 USD directly to the member for out-of-pocket expenses incurred when using Air Ambulance Coverage. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)
MASA Assist will help coordinate and provide coverage for a companion to accompany the member during an emergency air ambulance transport.
MASA Assist will reimburse eligible out-of-pocket expenses for a companion to accompany the member during a ground ambulance transport to the airport from the hospital and from the airport to the hospital.
MASA Assist will reimburse travel expenses up to $500 USD for a visitor or companion to visit the member when hospitalized inpatient for more than seven days or hospitalized more than 100 miles away from home. (Limited to two claims per consecutive 12-month period beginning from plan effective date.)
MASA Assist will reimburse eligible out-of-pocket expenses for a member’s round-trip commercial air transportation or ferry fare to receive medically necessary care not available locally. (Pre-approval by MASA required before use).
MASA Assist will help coordinate and provide coverage to fly a member home after they have been hospitalized for inpatient care more than 100 miles away from home.
MASA Assist will help coordinate and provide coverage to fly a member’s companion home after a member has been hospitalized for inpatient care more than 100 miles away from home.
MASA Assist will help coordinate and provide coverage for transportation by air or ground for a member to return home to recuperate in familiar surroundings when hospitalized more than 100 miles away from home.
MASA Assist will help coordinate and provide coverage for the air transportation for a person of the member’s choosing to visit if the member is hospitalized more than 100 miles away from home.
MASA Assist provides informational support and covers the eligible expenses for a one-way common carrier air transport for the return of a minor (below the age of 18) to the commercial airport nearest their residence if left unattended due to air or ground ambulance transport while more than 100 miles away from home.
MASA Assist will help coordinate and provide coverage for the return of a member's vehicle to their residence or car rental location if it is left unattended due to the member's emergency air or ground transport.
MASA Assist provides informational support and covers the eligible expenses for the return of a pet(s) if left as a result of an air or ground ambulance transport while more than 100 miles away from home.
MASA Assist provides informational support and covers reimbursement for eligible expenses incurred for the transportation of a member’s mortal remains back to their area of residence via air, ground, or ferry, in the event a member passes away while more than 100 miles away from home.
MASA Assist will help cover the eligible out-of-pocket expenses associated with the transportation of an organ to be retrieved and used for a member’s organ transplant.
MASA Assist will help coordinate and provide coverage for the eligible out-of-pocket expenses associated with the air transportation expenses for a member to fly to the airport nearest the medical facility for a scheduled organ transplant.
MASA Assist will reimburse a member up to $250 USD per year for any eligible emergency ground ambulance expenses, as long as MASA Assist is provided advance notice of trip plans. (Limited to one claim per consecutive 12-month period beginning from plan effective date.)
MASA Assist will assist a member requiring medical care with locating a licensed physician.
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu, pretium quis, sem. Nulla consequat massa quis enim. Donec pede justo, fringilla vel, aliquet nec, vulputate eget, arcu. In enim justo, rhoncus ut, imperdiet a, venenatis vitae, justo. Nullam dictum felis eu pede mollis pretium. Integer tincidunt. Cras dapibus. Vivamus elementum semper nisi.
MASA Assist will help a member while away from home that has experienced a serious emergency with scheduling and purchasing commercial air or ground transportation, lost luggage retrieval, emergency visa acquisition, or other assistance needed to help the member return home.
MASA Assist will reimburse a member's first year of coverage if they are dissatisfied with the services provided.
View your claims, review your membership benefits, carry a digital version of your membership card, and more on our mobile app. Available for download in the Apple App Store and Google Play.
With MASA Assist you get peace of mind, and pay $0 out-of-pocket costs for emergency air transport
- $0 Out-of-Pocket to You
- Coordinates and Covers Air Ambulance Transfers
- MASA Assist Brings You Home After an Emergency
- No Deductibles
- No Claim Forms
- No Age Limits
- No Questions About Your Health
- Organ & Mortal Remains Transport
- We'll Even Provide Roundtrip Tickets for Visitors
Proudly serving the Caribbean for over 25 years
2 Million+
Members Worldwide
10
International Offices
See what people are saying about MASA Assist
"My experience with MASA was amazing! My flight nurses... were very friendly and took great care of my mother and I while transporting me from Tortola, BVI to Bogota, Columbia (she accompanied me). The flight was very comfortable. Their professionalism was impeccable. On behalf of my parents and I, I would like to extend a heartfelt thank you... for getting us there safely and in a timely manner."
- Chevon T.
"I would like to thank the management and staff of MASA... for their generosity of refunding me the cost of my plane ticket. On behalf of my family and work place... want to say a great thank you to all MASA people and the help the check brought to me and my family. Will stay a member of MASA as long as I can. No regrets."
- Jillian S.
"In the midst of confusion when every moment counted for our mom, MASA Assist served as a beacon of light at the time it mattered the most. They have shown that her life matters not just in words but with their actions. MASA Assist displayed "patient first mentality". They most importantly provided one of their best experienced medical professionals who was friendly, quick thinking and efficient in his work and carefully aided her to the USA. I strongly recommend MASA Assist to everyone."
- Chrisia L.
Frequently asked questions
Unexpected and serious illnesses or injuries can happen anytime, anywhere. In those situations, you’ll need to be transported to a medical facility that can provide appropriate care. Unfortunately, the Caribbean is not known for top-tier medical facilities. This means that medical air transport will be needed to fly you to another island or the United States for treatment. These flights can cost anywhere from $20,000 USD to $200,000 USD or more. Plus, most health insurance plans will cover little to nothing at all when it comes to your emergency transport bills.
MASA Assist provides coverage in all types of emergencies. If you or a family member needs medical air transport, we’ll fly you to the appropriate treatment center at no additional cost. Think of it like a physical and financial safety net. In all worst-case scenarios, we’ll get you the medical transport you need without the worry of bankruptcy or financial strain. Our family memberships cover your entire family with no deductibles, no out of pocket expenses and no questions about your health.
Yes. Most health insurance plans may cover little to nothing at all when it comes to your emergency transport bills. There are many dangerous gaps in modern health insurance and your lack of protection from excessive emergency bills is one of the worst.
The average cost for a retail air ambulance is $20,000 USD, but it can be as high as $200,000 USD or more. Even worse, most air ambulance companies will not transport you without upfront payment. Essentially, that means your health could be in danger without the right coverage. Also troubling is the fact that most health insurance plans will not fully cover these excessive charges. They also won’t pay for your transportation back home. Thankfully, a MASA Assist membership will cover all emergency air fees and provides a variety of additional benefits, free of charge.
The attending physician and MASA’s Medical Director will determine when you will be flown and to which appropriate hospital. These decisions are often made based on the medical specialists available for your specific condition. Once the decision is made, we will work out all the details and take care of the expenses after your insurance pays.
MASA Assist will return you to the airport nearest your permanent residence following hospitalization. The method of transportation will either be air ambulance or commercial flight, based on your specific circumstances. If you are hospitalized away from home for more than seven days, we will fly a friend or family member to your location (via round trip airfare), so that you don’t have to recover alone.
All MASA Assist Family Memberships cover you, your spouse and dependents up to a certain age. In the U.S. Virgin Islands, dependents up to the age of 26 will be covered under your membership. In the rest of the Caribbean, dependents 18 and under will be covered. If your dependents are enrolled in a recognized college or university, their coverage can be extended up to the age of 23.
Have additional questions?
Do you have additional questions about our membership and pricing? Complete and submit this form and a member of our team will be in touch to assist you soon.
Contact Us
When seconds count. Count on us.
Get protection and peace of mind for you and your family.
1Caribbean. Coverage shall be provided within the Caribbean.
+Caribbean and United States. Coverage shall be provided within the Caribbean and the United States for USA Direct Plus membership.
2Caribbean, United States, Canada, and Mexico. Coverage shall be provided within the Caribbean, United States, Canada, and Mexico.
3Worldwide. Coverage shall be provided within the Caribbean and automatically extends Worldwide (coverage and services are excluded in countries considered a level 4 advisory (Do Not Travel) at time of Member travel or listed as “other” by the US Department of State travel advisory web page or listed as prohibited on the U.S. Department of Treasury Office of Foreign Assets Control list, and Antarctica) contingent upon ten (10) day prior notice of such travel, or notice as soon as reasonably possible if Effective Date of coverage is within such ten (10) days of travel, otherwise explicitly stated in the Benefit language. Notice may be provided by (i) certified mail, return receipt requested, to the MASA Corporate office; (ii) electronic mail, including delivery confirmation, to travel@masaglobal.com; or (iii) facsimile, including confirmation of delivery, to 817769-2755, and MASA’s written acknowledgment of such notice. Notice must include an itinerary of destinations and dates. Unless otherwise authorized by MASA in writing, worldwide coverage shall apply up to ninety (90) days per trip. If notice is not provided ten (10) days prior to travel, or as soon as reasonably possible if Effective Date of coverage is within such ten (10) days of travel, MASA shall only be liable to Member for no more than $20,000 of Member’s Out-of-Pocket Expenses for Benefits that have Worldwide coverage, marked with the number three (3), next to the Benefit name.
4Outside of the Caribbean. Coverage shall be provided only while outside of the Caribbean (coverage and services are excluded in countries considered a level 4 advisory (Do Not Travel) at time of Member travel or listed as “other” by the US Department of State travel advisory web page or listed as prohibited on the U.S. Department of Treasury Office of Foreign Assets Control list, and Antarctica) contingent upon ten (10) day prior notice of such travel, or notice as soon as reasonably possible if Effective Date of coverage is within such ten (10) days of travel, or otherwise explicitly stated in the Benefit language. Notice may be provided by (i) certified mail, return receipt requested, to the MASA Corporate office; (ii) electronic mail, including delivery confirmation, to travel@masaglobal.com; or (iii) facsimile, including confirmation of delivery, to 817-769-2755, and MASA’s written acknowledgment of such notice. Notice must include an itinerary of destinations and dates. Unless otherwise authorized by MASA in writing, worldwide coverage shall apply up to ninety (90) days per trip. If notice is not provided ten (10) days prior to travel, or as soon as reasonably possible if Effective Date of coverage is within such ten (10) days of travel, MASA shall only be liable to Member for no more than $20,000 of Member’s Out-of-Pocket Expenses for Benefits that have Outside of the Caribbean coverage, marked with the number four (4), next to the Benefit name.